Personal Skills Training

Personal Skills Training

These training courses are aimed at enhancing an individual's skill set in specific areas, gaining new skills and confidence. These courses can be tailored for groups but can also be delivered on an individual workshop basis concentrating on the student's key issues and concerns.

Designed to be fun and informative the courses are designed to put everyone at ease and questions are encouraged throughout the course from participants.

All courses can include an attendance and completion certificate for record keeping purposes.

Sales Skills Training (full or half day)

A course designed to help people who wish to improve their face to face sales techniques and their results.

Designed for people already in a sales role or about to undertake one, this course covers the techniques of selling for direct sales, warm leads, cold leads, qualified prospects and teaches a comprehensive variety of techniques and tools to improve results and to build confidence in the students.

Recommended workshop size for groups is a maximum of eight people.

Course Content

Introduction
What is Selling?
How to establish rapport quickly and easily
Listening skills - listen more effectively
Overcoming objections and turning them into approval
Discovering a clients buying strategy
Verbal and physical skills
Feel felt found.....
Mirroring
Closing Techniques
Reframing
Pacing the meeting / conversation
Basics of telephone selling and skills
Putting it all together
Real life examples are included in the full day course
Summary

Telephone Sales Training (full or half day)

A course designed to help people who wish to improve their telephone selling techniques and their results.

Designed for people already in a telephone selling role or about to undertake one, this course covers the techniques of selling across the telephone whether it is a product or simply turning a referral into a sales appointment.

The broad content of the course covers:

Before you pick up the phone
Sitting or standing?
Building confidence on the telephone
Understanding the prospects feelings
Gauging the initial pick up
Leave a message or not?
Turn initial reaction into a positive interaction
Gaining commitment
Planning your outcome
Getting to Yes!
The No counter
Best opening statements and word patterns
Improving your success rate with cold calling

Real life examples are included in the full day course

Recommended workshop size is a maximum of eight people

The Basics of Personal Finance and Managing Money Workshop (full day or half day)

A broadly based factual course designed to teach the basics of personal finance to all age groups from the basics through to taxes, equities and working out true loan costs.

Types of deposit accounts
Deposit Bonds
National Savings
Premium Bonds
Banking Accounts
Structured Products
Overdrafts
Credit cards
Unsecured loans
Secured loans
Calculating total loan cost including loan protection
Shares
Gilts
Budgeting
Mortgages
Repayment Mortgage
Investment Linked Mortgage
Pension Mortgage
Interest Only Mortgages
Deferred Mortgages
Shared Ownership Loans
Types of Insurance
Home Insurance
Contents insurance
Personal accident Cover
Travel insurance
Car insurance
What is APR?
Life assurance – level term, decreasing term, mortgage protection etc
Redundancy cover
Pensions – defined benefits, money purchase, annuities etc
Tax Basics
Allowance
Income Tax
Inheritance Tax
Capital Gains Tax

The full day course will include several worked examples for the student’s to practice

Writing Your Own CV (full or half day)

Course Content:

Background information
Why a CV is so important
The Recruiters View
Competitive Job Market
What is a CV?
How should it be laid out?
Recommended layout / template
The importance of a professional image - E mail addresses / Mobile Messages etc
The Personal Statement
Summarizing and laying out previous work experience
The Education section
Additional Information – Other courses and qualifications / Interests
What is expected of references
What not to include!
Type of paper and printer to use
How to submit a CV online
Making the final checks
The importance of a good Covering Letter
What is a Covering letter?
What should be included?
Conducting research
Application forms in summary
Summary of main points

The full day course includes several practical exercises for the student’s to work through

Within the sessions there can be several optional points where students can carry out practical exercises themselves and put into practice the learning. E.g. writing the personal profile

Interview Coaching Workshop (full or half day)

Course Content:

A workshop focusing on what happens after you have been successful in gaining an interview which aims to build a student’s interview skills and confidence ahead of attending the interview.

For individuals this is available as a three hour workshop that can also be extended for individuals dependent on their requirements

Introduction
Key concerns identified
Common interviewee’s errors
Some typical interview questions and how to deal with them
Conducting your research ahead of the interview
What are housekeeping questions?
Types of interview
One to one
Panel Interviews
Group Interviews
Assessment Days
Knowledge Tests
Psychometric Tests
Presentation
Body Language
Verbal Pacing
Non verbal signals
Golden rules for dressing for an interview
How to sit comfortably and confidently
Calming nerves – some proven techniques
“Polished Pebbles” – your secret weapon
Voice inflexion – how to get emphasis when it counts
Key Learning Summary
Putting it all together

The full day course includes several practical exercises for the student’s to work through

Within the sessions there can be several optional points where students can carry out practical exercises themselves and put into practice the learning. e.g. body language / focused questions practice / mock interviews

For group workshops the recommended class size is a maximum of 10 and should include an even number of students to support the exercises involved on a full day workshop

Presentation Skills (full or half day)

Course Content:

A workshop that focuses on building self confidence at giving presentations to a groups or a larger audience.

A half day course can be ideally combined with our PowerPoint Computer course to give a full days training on many aspects of presentation and using PowerPoint as a presentation tool.

For individuals this is available as a three hour workshop but can be extended for individuals dependent on their particular requirements

Topics include -

Introduction
Key concerns identified
Common presenter errors
Posture and positioning
Building confidence
Body Language
Voice Inflexion
The Circle of Influence
Controlling the Group
Preparation
Avoiding “drying up”
Pacing and flow
Use of Visual Aids
How to rehearse
Tailing off
Dealing with Open Question Sessions
Dealing with interruptions

The full day course includes several practical exercises for the student’s to practise and work through during the day

For group workshops the recommended class size is a maximum of 10 and should include an even number of students to support the exercises involved on a full day workshop

*Personal Skills Training*
These training courses are aimed at enhancing an individual's skill set in specific areas, gaining new skills and confidence. These courses can be tailored for groups but can also be delivered on an individual workshop basis concentrating on the student's key issues and concerns. Designed to be fun and informative the courses are designed to put everyone at ease and questions are encouraged throughout the course from participants. All courses can include an attendance and completion certificate for record keeping purposes.

Sales Skills Training (full or half day) A course designed to help people who wish to improve their face to face sales techniques and their results. Designed for people already in a sales role or about to undertake one, this course covers the techniques of selling for direct sales, warm leads, cold leads, qualified prospects and teaches a comprehensive variety of techniques and tools to improve results and to build confidence in the students. Recommended workshop size for groups is a maximum of eight people. Course Content Introduction What is Selling? How to establish rapport quickly and easily Listening skills - listen more effectively Overcoming objections and turning them into approval Discovering a clients buying strategy Verbal and physical skills Feel felt found..... Mirroring Closing Techniques Reframing Pacing the meeting / conversation Basics of telephone selling and skills Putting it all together Real life examples are included in the full day course Summary

Telephone Sales Training (full or half day) A course designed to help people who wish to improve their telephone selling techniques and their results. Designed for people already in a telephone selling role or about to undertake one, this course covers the techniques of selling across the telephone whether it is a product or simply turning a referral into a sales appointment. The broad content of the course covers: Before you pick up the phone Sitting or standing? Building confidence on the telephone Understanding the prospects feelings Gauging the initial pick up Leave a message or not? Turn initial reaction into a positive interaction Gaining commitment Planning your outcome Getting to Yes! The No counter Best opening statements and word patterns Improving your success rate with cold calling Real life examples are included in the full day course Recommended workshop size is a maximum of eight people

The Basics of Personal Finance and Managing Money Workshop (full day or half day) A broadly based factual course designed to teach the basics of personal finance to all age groups from the basics through to taxes, equities and working out true loan costs. Types of deposit accounts Deposit Bonds National Savings Premium Bonds Banking Accounts Structured Products Overdrafts Credit cards Unsecured loans Secured loans Calculating total loan cost including loan protection Shares Gilts Budgeting Mortgages Repayment Mortgage Investment Linked Mortgage Pension Mortgage Interest Only Mortgages Deferred Mortgages Shared Ownership Loans Types of Insurance Home Insurance Contents insurance Personal accident Cover Travel insurance Car insurance What is APR? Life assurance – level term, decreasing term, mortgage protection etc Redundancy cover Pensions – defined benefits, money purchase, annuities etc Tax Basics Allowance Income Tax Inheritance Tax Capital Gains Tax The full day course will include several worked examples for the student’s to practice

Writing Your Own CV (full or half day) Course Content: Background information Why a CV is so important The Recruiters View Competitive Job Market What is a CV? How should it be laid out? Recommended layout / template The importance of a professional image - E mail addresses / Mobile Messages etc The Personal Statement Summarizing and laying out previous work experience The Education section Additional Information – Other courses and qualifications / Interests What is expected of references What not to include! Type of paper and printer to use How to submit a CV online Making the final checks The importance of a good Covering Letter What is a Covering letter? What should be included? Conducting research Application forms in summary Summary of main points The full day course includes several practical exercises for the student’s to work through Within the sessions there can be several optional points where students can carry out practical exercises themselves and put into practice the learning. E.g. writing the personal profile

Interview Coaching Workshop (full or half day) Course Content: A workshop focusing on what happens after you have been successful in gaining an interview which aims to build a student’s interview skills and confidence ahead of attending the interview. For individuals this is available as a three hour workshop that can also be extended for individuals dependent on their requirements Introduction Key concerns identified Common interviewee’s errors Some typical interview questions and how to deal with them Conducting your research ahead of the interview What are housekeeping questions? Types of interview One to one Panel Interviews Group Interviews Assessment Days Knowledge Tests Psychometric Tests Presentation Body Language Verbal Pacing Non verbal signals Golden rules for dressing for an interview How to sit comfortably and confidently Calming nerves – some proven techniques “Polished Pebbles” – your secret weapon Voice inflexion – how to get emphasis when it counts Key Learning Summary Putting it all together The full day course includes several practical exercises for the student’s to work through Within the sessions there can be several optional points where students can carry out practical exercises themselves and put into practice the learning. e.g. body language / focused questions practice / mock interviews For group workshops the recommended class size is a maximum of 10 and should include an even number of students to support the exercises involved on a full day workshop

Presentation Skills (full or half day) Course Content: A workshop that focuses on building self confidence at giving presentations to a groups or a larger audience. A half day course can be ideally combined with our PowerPoint Computer course to give a full days training on many aspects of presentation and using PowerPoint as a presentation tool. For individuals this is available as a three hour workshop but can be extended for individuals dependent on their particular requirements Topics include - Introduction Key concerns identified Common presenter errors Posture and positioning Building confidence Body Language Voice Inflexion The Circle of Influence Controlling the Group Preparation Avoiding “drying up” Pacing and flow Use of Visual Aids How to rehearse Tailing off Dealing with Open Question Sessions Dealing with interruptions The full day course includes several practical exercises for the student’s to practise and work through during the day For group workshops the recommended class size is a maximum of 10 and should include an even number of students to support the exercises involved on a full day workshop